This website (“Website”) is owned and operated by the Coffee Brigade Inc. (“CB”).
If you do not agree, then unfortunately you cannot make use of our Website or participate in our services.
We are committed to ensuring the security of your personal information via our website, and we incorporate security practices and procedures which we consider are consistent with Australian industry standards.
Each time you visit our website, web servers may collect certain information including your IP address, the date, time and duration of your visit and the pages, documents and services accessed. We use these non-personalised statistics about the use of our websites to continually improve our websites and customer service, and to create aggregated data and data products regarding the property market or product trends that we may provide to third parties.
We use this information in anonymous and aggregated form, for statistical purposes only. We may also use (and may engage third parties to use) this information to assist us in improving the quality of and usability of our website and communications. This will help us tailor our Website for use and to select advertisements that may be displayed to you on our Website.
Our Website may contain links to the websites of third parties. If you access those third party websites they may collect information about you. You will need to contact them to ascertain their privacy standards. We are not responsible for the conduct of the operators of third party websites.
Most internet browsers can be set to accept or reject cookies. If you do not want to accept cookies, you can adjust your internet browser’s security settings to reject cookies or to notify you when they are being used. If you set your internet browser to reject cookies you may not be able to make full use of our websites.
If you use the internet, you are using facilities that are beyond our control and there are always risks associated with transferring data. We cannot guarantee the security of information transmitted over the internet. We recommend that you take all necessary precautions to protect your personal information while you are online, including installing appropriate operating system updates, browser updates, virus protection software and firewall software.
Any of your personal information that we hold in our computer systems is made more secure from unauthorised access by a range of internal security mechanisms and procedures. If you become aware of any security breach, please let us know as soon as possible by using the information listed in our contact details below.
Sensitive information has the meaning as set out in the Privacy Act, and includes health information.
Primarily, we use personal information for the provision of our services (through staff and volunteers) which enables our coffee van to go out every day of the year to 3 or 4 locations around Brisbane providing food and hot beverages to the homeless and marginalised in Brisbane’s CBD. Not all of the information collected and held by us will be personal information if it does not reveal your identity or make you reasonably identifiable.
We collect, hold, use and disclose personal information that is related to and necessary for our dealings with you in respect of our activities and functions to enable us to provide our services to the homeless and marginalised of Brisbane and to receive donations for that purpose. We also collect a broad range of non-personal information. Some of the information we collect from our staff and volunteers includes:
In some circumstances, we will collect sensitive information which requires a higher level of protection under the Privacy Act. However, we aim to limit how much sensitive information is collected and we will only collect your sensitive information when we have your consent and the collection is reasonably necessary for us to pursue one or more of our functions or activities.
We collect your personal information directly from you through email, over the phone, in hard copy via completion of our forms, as well as through our website.
If you provide information to us which includes personal information of another, you must first obtain consent from that person. By providing that information to us, you represent that you have obtained such consent.
We may engage third parties to provide services to us, which may include collecting and processing personal information on our behalf. We require that such third parties comply with Australian privacy laws.
To the extent that CB obtains your personal information, it may use it to:
We will only use your personal information for the purposes of carrying out our activities as described above, to provide you with information on these activities and for related purposes unless:
We may disclose information about you to:
We will not disclose your personal information us to a third party unless:
Where you provide information to us, you consent to use and disclosure of that information in accordance with this Policy.
Where you have access to the personal information of someone else by virtue of the products and/or services we supply you, your use of this information must be in accordance with the rules are contained in the terms and conditions of your contract with us, which may be amended from time to time.
When we provide personal information to our staff or volunteers in order to continue to provide the services offered by us, we require them to comply with the Privacy Act.
We use social networking services and other third party platforms to communicate with the public about our activities, including providing supporters and groups of people who have similar interests to our supporters with stories from our work and seeking further support from the public (including through donations). We may provide your email address to third parties platforms that you use, such as Facebook, for these purposes and the third party platforms may handle your personal information in accordance with their own privacy policies and practices.
Unfortunately, it is not possible for us to give you the option of not identifying yourself when dealing with us, or of using a pseudonym because of the nature of our dealings with you and the personal information we require in order to conduct those dealings.
We are committed to holding personal information that is accurate, up-to-date, complete, relevant and not misleading. If you believe that information we hold about you is incorrect or out of date, please contact us in writing via email and we will take all reasonable steps to amend the information in line with your request.
If you have submitted details about yourself to us, you may request access to or a copy of the personal information that we hold about you. We may ask you to put your access request in writing. Before providing you with access to the personal information that we hold about you, we may require that you first provide us with documentary evidence verifying your identity. In some cases, in accordance with the Privacy Act, we may refuse to give you access to personal information that we hold about you. Where this occurs, we will provide a written explanation of our decision. We will not charge you a fee for your access request but may charge you the reasonable cost of processing your request. We will endeavour to respond to your access request or enquiry as soon as reasonably possible.
We will destroy or de-identify any personal information which we no longer require for any purpose, unless we are required by law or a court order to retain it.
You may submit a complaint if you are unsatisfied about the way we have handled your personal information. We will review the complaint and consider what action (if any) should be taken to resolve the complaint. We will provide a written explanation of our course of action following the complaint being made. If you are unsatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner at www.oaic.gov.au, email@example.com or on 1300 363 992.
If you would like to request access to the information we hold about you, please contact us (contact details listed below).
If, at any time, you do not wish to receive correspondence or email newsletters from us, please use the “unsubscribe” form provided or advise us, and we will cease future correspondence and, if requested, remove your personal information from our marketing database.
PO Box 399
Spring Hill QLD 4004
Please provide us with your full name, address and contact number when contacting us.
This policy is effective as of 9 July 2020.