Privacy Policy

Privacy Policy

The website is owned and operated by the Ecumenical Coffee Brigade Inc. (“ECB”).  By using the ECB website (“Website”), or entering into an agreement with us in relation to the Website you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with, this Privacy Policy.

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes.

We understand the importance you attach to your personal information.  This Privacy Policy details how we handle personal information.  Under the Privacy Act ‘Personal information’ is an expression which has a defined meaning.  It is information which is can be used to identify an individual.

We are committed to complying with Australian Privacy laws and the Spam Act.

Primarily, we use personal information for the collection of donations and the provision of our services (through staff and volunteers) which enables our coffee van to go out every day of the year to 3 or 4 locations around Brisbane providing food and hot beverages to the homeless and marginalised in Brisbane’s CBD.  Not all of the information collected and held by us will be personal information.  The majority of the information we collect from you or third parties does not reveal a person’s identity.

Application of Privacy Policy

This policy applies to ECB, as set out below.

By using our Website, including accessing our Website to make a donation or volunteering with us, you agree to the terms of this Privacy Policy.  If you do not agree, then unfortunately you cannot make use of our Website or participate in our services.


We collect personal information to enable us to provide our services to the homeless and marginalised of Brisbane and to receive donations for that purpose.  We also collect a broad range of non-personal information.  Some of the information we collect includes:

– information about your use of this website (including browser statistics, IP Address);

– information that you provide for the purpose of registering with the website or providing a donation;

– information about transactions carried out over this website or another website you are directed to in order to make a donation;

– information that you provide for the purpose of volunteering with us, such as:

your name and address;
contact information (such as address details and telephone numbers) of the volunteers;
payment information if making a donation through this Website or an affiliate website hosted by another organisation (such as bank account and credit card details); and
– information pertaining to volunteers of the ECB and donors to the ECB.

Accuracy and Completeness

We are committed to providing accurate and complete information.  If you become aware that any information in our advertisements s is inaccurate or incomplete, then please notify us (with as much detail as possible) and we will use our best efforts to verify that information and correct or update the information in our Website.

Our contact details to provide corrected or updated information are coffeebrigade@bigpond.com

We may collect information about you directly from you, for example, when you provide information to us (such as when you make a donation to us or volunteer your time to the ECB, when you complete a form on a website or when you subscribe to a newsletter)

If you provide data to us which includes personal information of another, you must first obtain consent from that person.  By providing that information to us, you represent that you have obtained such consent.

We collect information on our own behalf and on behalf of others.  Where we collect information on behalf of others, we require that they comply with Australian privacy laws.

We may engage third parties to provide services to us, which may include collecting and processing personal information on our behalf.  We require that such third parties comply with Australian privacy laws.

Use and Disclosure

Personal information

To the extent that ECB obtains your personal information, it may use it to:

receive and process a donation from you (including providing you with a receipt);
manage our records and reports of past and present volunteers of the ECB;
verify your identity;
provide you with news and information about the ECB;
generate records and reports based on your volunteering of our services or making a donation;
enable your access to and use of our website;
respond to any specific request you make of us
prevent or investigate any fraud or crime (or a suspected fraud or crime)
audit and monitor the services we provide
send you marketing communications.

We may disclose information about you to:

your authorised representatives and agents
our agents, contractors and third party service providers to enable them to provide administrative and other services for or to us
others where the disclosure is required by law, for example, to government agencies and regulatory bodies as part of our statutory obligations, or for law enforcement purposes
an organisation that acquires all or part of our assets or businesses.

We may also use or disclose information about you where we have obtained your consent, or where we have obtained the information from another party for a specified purpose, or as required by relevant laws, statutes, regulations, codes and external payment systems.

Where you provide information to us, you consent to use and disclosure of that information in accordance with this Policy.

Where you have access to the personal information of someone else by virtue of the products and or services we supply you, your use of this information must be in accordance with the rules are contained in the terms and conditions of your contract with us, which may be amended from time to time.

When we provide personal information to our staff or volunteers in order to continue to provide the services offered by us, we require them to comply with the Privacy Act.


We are committed to ensuring the security of our website, and we incorporate security practices and procedures which we consider are consistent with Australian industry standards.

Each time you visit one of our websites, web servers may collect certain information including your IP address, the date, time and duration of your visit and the pages, documents and services accessed.  We use these non-personalised statistics about the use of our websites to continually improve our websites and customer service, and to create aggregated data and data products regarding the property market or product trends that we may provide to third parties.

We may also use (and may engage third parties to use) this information to help improve and tailor our Website, and to select advertisements that may be displayed to you on our Website.

Our Website may contain links to the websites of third parties.  If you access those third party websites they may collect information about you.  You will need to contact them to ascertain their privacy standards.  We are not responsible for the conduct of the operators of third party websites.

Our Website may use a technology called “cookies”.  A cookie is a small text file placed on your computer hard drive by a web page server.  Cookies may be accessed later by our web servers.  Cookies store information about your use of websites.  Cookies also allow us to provide you with more personalised service.  We may use cookies to:

determine whether you have previously accessed our Website
identify the pages you have accessed
aid in the security of your use of our ECB Website
aid in the log-in process
facilitate administration of the ECB Website.

Most web browsers are set to accept cookies but you may configure your browser not to accept them.  If you set your browser to reject cookies you may not be able to make full use of our websites.

We cannot guarantee the security of information transmitted over the internet.  We recommend that you take all necessary precautions to protect your personal information while you are online, including installing appropriate operating system updates, browser updates, virus protection software and firewall software.

Credit card details

If you provide us with your credit card details for making a donation to the ECB, we will only use that information for the purpose of processing your payment, which includes disclosing the information to our third party credit card gateway provider. Information relating to electronic transactions entered into via our partner website may be protected by encryption technology.


We take reasonable steps to ensure that all personal information about you that we collect, use or disclose is accurate.

If you have submitted details about yourself to us, you may request access to or a copy of the personal information that we hold about you.  Before providing you with access to the personal information that we hold about you, we may require that you first provide us with documentary evidence verifying your identity.  Subject to us being satisfied with such verifying documents, we will only refuse a request for access to personal information when permitted by law (including the National Privacy Principles) and, in the unlikely event that this occurs, will give a written explanation for our decision.  We will not charge you a fee for your access request but may charge you the reasonable cost of processing your request.

If you would like to request access to the information we hold about you, please contact us (contact details below).


If, at any time, you do not wish to receive marketing correspondence or email newsletters from us, please use the “unsubscribe” form provided or advise us, and we will cease future correspondence and, if requested, remove your personal information from our marketing database.

Sensitive Information

We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information).  The Privacy Act defines the expression “Sensitive information’.  It includes information about your health, your race or ethnic origin and religious beliefs.


If you have any questions relating to this privacy policy or your personal information (including if you have a complaint about our treatment of your personal information), please contact the ECB:



Postal Address:
Ecumenical Coffee Brigade
PO Box 399
Spring Hill QLD 4004

Please provide us with your full name, address and contact number when contacting us.


This policy is effective as of 25 February 2013.  ECB may vary this Privacy Policy from time to time.  ECB will notify you of these changes by publishing them on our Website.